tk999bdt Privacy Policy

1 Introduction and Purpose

tk999bdt is an online gaming platform operated for users in Bangladesh. When you use our website, open an account, or use our services, we need to collect certain personal information from you. The purpose of this privacy policy is to clearly inform you of:

• What types of information we collect;
• The purposes for which that information is used;
• Who that information may be shared with;
• How you can control your information.

By continuing to use this platform you are agreeing to the terms of this privacy policy. This policy should be read alongside our Terms and Conditions.

2 What Information We Collect

tk999bdt may collect the following types of information:

2.1 Identity Information

• Full name and date of birth;
• Email address;
• Residential address;
• National ID card or passport details (for identity verification).

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket account details (to process transactions);
• Deposit and withdrawal history;
• Wallet balance information.

2.3 Technical and Usage Information

• IP address and device type;
• Browser and operating system information;
• Which pages on the site were visited and how long was spent on them;
• Cookies and session data (see Section 8 for details).

2.4 Communication Information

• Records of conversations with support via live chat or email;
• Communications related to complaints and feedback.

3 Purpose of Data Collection

The information collected is used for the following legitimate purposes:

• Account management: Completing the registration process, confirming login, and maintaining account security;
• Transaction processing: Completing deposit and withdrawal requests quickly and accurately;
• Identity verification: Preventing fraudulent activity and confirming user age (for users aged 21 and above only);
• Customer service: Resolving issues and providing relevant assistance;
• Platform improvement: Analysing user experience to further improve our services;
• Compliance: Meeting applicable legal obligations and following regulatory guidance;
• Responsible gaming: Being able to identify problematic gaming behaviour and provide necessary support.

4 Sharing and Disclosure of Information

tk999bdt does not sell or rent your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third parties who assist with payment processing, identity verification, technology infrastructure maintenance, and fraud prevention. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government or regulatory bodies, or requirements under applicable law. In such cases we will provide only the minimum information necessary.

4.3 Security and Fraud Prevention

If disclosing information becomes necessary to protect our platform, your account, or other users, the relevant authorities may be informed.

5 Data Storage and Security

5.1 Retention Period

Your information will be stored for as long as your account is active and for a defined period as required by legal or business needs. Even after an account is closed, some information may need to be retained for a limited time in accordance with regulatory guidance.

5.2 Security Measures

tk999bdt has put in place industry-standard technical and organisational security measures to protect your information:

• Data transmission is secured through SSL (Secure Sockets Layer) encryption;
• Sensitive data is stored in encrypted form;
• Limited and controlled staff access — only authorised staff can view the necessary information;
• Regular security audits and vulnerability assessments are conducted;
• Firewall and monitoring systems are maintained to prevent unauthorised access.

Please note that no data transmission over the internet can be guaranteed to be completely secure. We are committed to ensuring the highest level of protection, but users also have a responsibility to keep their own account details confidential.

6 Your Rights

As a tk999bdt user you have the following rights over your own information:

6.1 Right to Access

You can contact us at any time to find out what information we hold about you and how it is being used.

6.2 Right to Rectification

If the information we hold about you contains any errors or is incomplete, you can request that it be corrected. This can be done through account settings or the support chat.

6.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained to meet legal obligations or legitimate interests.

6.4 Right to Object to Processing

If you have an objection to your information being processed for a specific purpose, you can let us know. We will give proper consideration to each request.

6.5 Right to Data Portability

Where applicable, you can request your personal information in a structured, commonly usable format.

To exercise these rights, contact our support team via live chat or email.

7 Protection of Minors' Information

tk999bdt is a platform for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification during registration is mandatory.

If for any reason information belonging to a minor enters our system, we will take immediate steps to delete it and the associated account will be closed.

8 Cookies and Tracking Technologies

Cookies and similar technologies are used on the tk999bdt website. These help improve user experience and ensure the platform functions correctly.

8.1 Essential Cookies

These cookies are essential for the core functionality of the website, such as maintaining login sessions and ensuring security. They cannot be disabled.

8.2 Functional Cookies

These cookies remember your preferences and provide a personalised experience. For example, saving your language or display preferences.

8.3 Analytical Cookies

Used to collect anonymised data to understand usage patterns on the site and improve services. These cookies do not directly identify you.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some functionality of the platform.

9 International Data Transfers

Our servers and technology infrastructure may operate in an international environment. If your information needs to be transferred outside Bangladesh, we will ensure that this transfer is secure and conducted in accordance with applicable privacy standards.

For any data transfer, we will ensure that the receiving party has appropriate safeguards in place, such as including contractual protection clauses.

10 Third-Party Links and Services

The payment services available on our platform (bKash, Nagad, Rocket) are governed by their own privacy policies. tk999bdt is not responsible for the data collection and processing practices of these third parties. We recommend that you review the privacy policies of these services.

Games from providers such as Pragmatic Play, JILI, PG Soft, and Spribe use their own technology. These providers process the data necessary to ensure the integrity of their games.

11 Changes to This Policy

This privacy policy may be updated from time to time due to changes in business circumstances, legal obligations, or technology. For any significant changes, we will:

• Clearly display the updated date on the website;
• Notify registered users by email (where applicable);
• Show a notice on the platform for important changes.

Continuing to use the platform after changes have been made will be taken as your agreement to the updated policy. We recommend that you review this page regularly.

12 Responsible Gaming and Data

tk999bdt places the highest priority on responsible gaming. By analysing your gaming information we can identify unusual or risky behaviour and contact you if needed. This use of information is done solely for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.